Policies
Returns and Cancellations:
You may cancel your order pre-shipment for any reason, and you may return equipment in its original condition within 30 days of receipt. We cannot refund the initial payment processing fees, as they are no longer refunded to us by any payment processor. Shipping fees are not refunded and you are responsible for return shipping fees. We are not responsible for damages that happen during shipping, and if your device has been damaged or altered, we will not be able to give you a full refund. If additional fees are incurred due to your return or your refusal of delivery (return shipping fee, customs/brokerage/import fees), your refund will be less those as well.
Repairs:
We do our best to be responsive and supportive of our products - we understand that you are relying on them to run your business! Please contact us with any issues. We do replace defective parts, we stock replacement motors and foot pedals, and we work with you to get you back up and running as soon as possible.
International Customers:
Please also read this page as there are a few more considerations with expensive and slow worldwide shipping.
You may cancel your order pre-shipment for any reason, and you may return equipment in its original condition within 30 days of receipt. We cannot refund the initial payment processing fees, as they are no longer refunded to us by any payment processor. Shipping fees are not refunded and you are responsible for return shipping fees. We are not responsible for damages that happen during shipping, and if your device has been damaged or altered, we will not be able to give you a full refund. If additional fees are incurred due to your return or your refusal of delivery (return shipping fee, customs/brokerage/import fees), your refund will be less those as well.
Repairs:
We do our best to be responsive and supportive of our products - we understand that you are relying on them to run your business! Please contact us with any issues. We do replace defective parts, we stock replacement motors and foot pedals, and we work with you to get you back up and running as soon as possible.
International Customers:
Please also read this page as there are a few more considerations with expensive and slow worldwide shipping.
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